#34 Customer Problem Solving: Only a First Step

Addressing a customer's issue is crucial for building loyalty, but a severe labor shortage complicates this for several businesses. Just this morning in Boston, people are desperately trying to find a marine diesel mechanic, plumber, physiotherapist, and many more. Skilled worker scarcity is a growing hurdle, as these social media requests show. Excellent customer service is critical but falls flat without the people needed for the job.

Understanding a customer's problem is only the first step in transforming them into a loyal advocate for your business.

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